Last updated: 6 February 2026
Returns & Refunds Policy (Antiques – UK Customers)
This policy applies to all antique items purchased online by customers in the United Kingdom.
Important Information About Antiques
All items sold by us are genuine antiques. Due to their age, they may show signs of wear, restoration, or repair consistent with their history and use.
We take care to:
- Provide accurate descriptions
- Clearly disclose any significant defects or damage
- Include detailed photographs to show condition
Natural age-related wear should be expected and is not considered a fault.
Your Right to Cancel (Change of Mind)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason.
To cancel:
- You must notify us in writing within 14 days of delivery
- You then have a further 14 days to return the item
Returned items must be:
- In the same condition as received
- Not damaged, altered, or used beyond reasonable inspection
You are responsible for return postage unless the item is faulty or incorrect.
Refunds for Cancelled Orders
Once we receive the returned item and confirm it is in the same condition as supplied, we will issue a refund within 14 days.
Refunds include:
- The purchase price of the item
- The cost of standard delivery (if charged)
Refunds will be made using the original payment method.
Please note:
- Enhanced delivery costs (e.g. express shipping) are non-refundable
- We recommend using a tracked and insured return service
Faulty, Damaged, or Misdescribed Items
Under the Consumer Rights Act 2015, you are entitled to a refund if an item is:
- Faulty
- Not as described
- Unsafe or unusable due to a hidden defect
This does not include:
- Wear and tear consistent with the item’s age
- Defects that were clearly described or visible in photographs
If you believe an item is faulty:
- Contact us as soon as possible with details and photographs
- We will cover reasonable return postage costs
- A full refund will be issued once the fault is confirmed
Items Not Eligible for Return
The following items may not be eligible for return:
- Items that have been damaged after delivery
- Items altered or repaired by the customer
- Items returned without prior notice
This does not affect your statutory rights in the case of faulty or misdescribed goods.
How to Start a Return
To request a return, please contact us at:
Email: [your email address]
Order number: Required
We cannot accept returns without prior contact.
Returns & Refunds Policy (International Online Orders)
Because antiques are unique, often fragile, and sold as individual historic items, we ask customers to review listings carefully before purchasing. However, we want you to feel confident shopping with us and aim to be fair and transparent.
Eligibility for Returns
We accept returns only if:
- The item arrives significantly not as described in the original listing, or
- The item arrives damaged in transit.
We do not accept returns for:
- Change of mind
- Minor wear, patina, or age-related imperfections clearly described or shown in photos
- Differences in color or appearance due to screen settings
- Items sold as final sale (if stated in the listing)
Timeframe to Report an Issue
You must contact us within 7 days of delivery to report any issue.
Please include:
- Your order number
- A clear description of the issue
- Photographs of the item, packaging, and shipping box (especially for damage claims)
Claims submitted after 7 days may not be eligible for a return or refund.
Condition of Returned Items
If a return is approved:
- Items must be returned in the same condition as received
- The item must not have been altered, repaired, or cleaned
We reserve the right to refuse a refund if the item is returned in a different condition.
Return Shipping (International Orders)
- Return shipping costs are the responsibility of the customer, unless the item was misdescribed or damaged in transiit
- We strongly recommend using tracked and insured shipping
- Customers are responsible for any customs forms, duties, or taxes associated with the return
We are not responsible for items lost or damaged during return shipping.
Refunds
Once the returned item is received and inspected:
- Approved refunds will be issued to the original payment method
- Original shipping fees, customs duties, and taxes are non-refundable
- Refund processing times may vary depending on your payment provider
Damaged Items
If your item arrives damaged:
- Contact us within 7 days of delivery
- Keep all packaging materials until the claim is resolved
- We may require additional documentation for insurance purposes
Customs & Import Fees
International buyers are responsible for:
- Import duties
- Taxes
- Customs clearance fees
These charges are not refundable, even if a return is approved.
Questions
If you have any questions about an item before purchasing, please contact us — we’re happy to provide additional photos or details to help you make an informed decision.
